Join Our Team

Account Manager

Join the Keystone family! Keystone Technology Consultants is a proactive Managed Service Provider that takes care of all of our clients’ Information Technology needs. We’re looking for a driven, relationship-focused Account Manager to join our growing team. If you love building strong client partnerships and making a real impact—we need you.

Why Work at Keystone?

At Keystone, you’re not just another employee—you’re part of a culture that values growth and connection. Our culture is built around our core values: Fun, Developing, Trustworthy, and Helpful. These aren’t just words on a wall—they guide how we work, grow, and support both our team and our clients.

• Fun – Work should be meaningful and enjoyable. From monthly Engineering Days filled with creative activities like smashing a copier, kayaking, axe throwing, to daily laughs with the team, fun is at our core.
  • Developing – We invest in you. Through our Fast and Furious program, we provide training, certifications, and support for professional growth—whether technical or interpersonal.
  • Trustworthy – Our clients rely on us, and we rely on each other. Integrity and accountability are at the heart of how we work.
  • Helpful – Helping isn’t just what we do for our clients—it’s how we support one another as a team.

The Role

As an Account Manager, you will be the voice of the client within our firm. You’ll build and maintain strong relationships with our clients, ensuring their satisfaction while identifying opportunities to deliver even more value. From managing renewals and business reviews to recommending new services, you’ll play a central role in our clients’ success. You’ll report to the Vice President of Client Success & Operations and work closely with our service and sales teams.

This position offers flexibility: you will have the ability to work from our Akron office, work remotely, and also spend time onsite at client locations throughout Northeast Ohio.

What Makes Keystone Different?

Keystone isn’t your average company. Our mission from day one has been to make a real difference—for both clients and employees. We’ve built an environment of growth, career development, and strong support systems that help people thrive. With flexible options to work in the office, remotely, or onsite, we promote true work-life balance. We prioritize mental health, connection, and fun while living our core values—Fun, Developing, Trustworthy, Helpful—every day. And through our commitment to giving back, Keystone is more than a workplace; it’s a place to belong.

Here a just a few examples of how we do this:

The Wingman Program – Connect with a senior manager or partner who meets with you regularly to talk about what matters most to you—professionally and personally.

The Fast and Furious – Choose your growth path. We’ll help you with certifications, technical training, and people-skill development.

MAD Department – Do you want to make a real difference? At Keystone, we’re committed to giving back—through community projects, charity support, and programs that enrich both our employees and the communities we serve.

What You’ll Do

• Serve as the primary point of contact for clients, ensuring ongoing satisfaction and acting as their advocate internally
• Organize and lead client Business Reviews, reporting on results and gathering feedback
• Identify and recommend new services or products that add value for clients, and close new agreements
• Oversee renewals, recurring products, and our Hardware as a Service program
• Prepare and present proposals for new projects, services, or pricing adjustments
• Collaborate with the Service Team and Business Development Executive on service delivery and sales opportunities
• Monitor client tickets and proactively resolve issues that impact the client experience
• Manage client account charges and coordinate with Finance on accounts receivable matters

Qualifications

• MSP sales experience or technology industry background preferred
• Associate or bachelor’s degree in sales, marketing, management, or a related field
• Proficient in Microsoft Office applications
• Experience with ConnectWise or similar PSA/CRM tools is a plus
• Strong presentation and proposal development skills

Who You Are

• You are a natural relationship builder who genuinely cares about client success
• You bring a positive, fun personality to everything you do
• You are proactive—you spot opportunities and solve problems before they escalate
• You are an excellent communicator (face-to-face, phone, and email)
• You thrive as a team player but can also manage your accounts independently
• You are detail-oriented with strong organizational and follow-up skills

Compensation and Benefits

• Competitive pay based on experience
• Major Medical Insurance with dental and vision
• 401k with company match
• Paid Vacation and Holidays
• Life Insurance
• Wellness Coach
• Bereavement
• Parental leave
• Ongoing support for training and certifications

Come grow with us at Keystone Technology Consultants. We are located in Akron, OH, serving clients across Northeast Ohio. Surrounded by both vibrant city life and natural beauty, this is an amazing place to live and work. We value our employees, we live our core values, and we’re looking for people who want to make an impact.

Apply today: http://www.keystonecorp.com/about-us/job-openings/

We are a Drug Free Workplace | Equal Opportunity Employer | Veterans Welcome