Join Our Team

Support Engineer

Join the Keystone family! Keystone Technology Consultants is a proactive Managed Service Provider that takes care of all of our clients’ Information Technology needs. We are a growing company and in need of Support Engineers. We need you.

Why Work at Keystone?

At Keystone, you’re not just another employee—you’re part of a culture that values growth and connection. Our culture is built around our core values: Fun, Developing, Trustworthy, and Helpful. These aren’t just words on a wall—they guide how we work, grow, and support both our team and our clients.

• Fun – Work should be meaningful and enjoyable. From monthly Engineering Days filled with creative activities like smashing a copier, kayaking, axe throwing, to daily laughs with the team, fun is at our core.
• Developing – We invest in you. Through our Fast and Furious program, we provide training, certifications, and support for professional growth—whether technical or interpersonal.
• Trustworthy – Our clients rely on us, and we rely on each other. Integrity and accountability are at the heart of how we work.
• Helpful – Helping isn’t just what we do for our clients—it’s how we support one another as a team.

The Role

As a Support Engineer, you will be the first line of contact for our clients, solving their technical problems and delivering exceptional service. Your patience, positive attitude, and communication skills will shine as you help users navigate IT challenges. From troubleshooting desktops to supporting networks, you’ll play a vital role in keeping businesses running smoothly.

This position offers flexibility: you will have the ability to work from our Akron office, work remotely, and also spend time onsite at client locations throughout Northeast Ohio.

What Makes Keystone Different?

Keystone isn’t your average company. Our mission from day one has been to make a real difference—for both clients and employees. We’ve built an environment of growth, career development, and strong support systems that help people thrive. With flexible options to work in the office, remotely, or onsite, we promote true work-life balance. We prioritize mental health, connection, and fun while living our core values—Fun, Developing, Trustworthy, Helpful—every day. And through our commitment to giving back, Keystone is more than a workplace; it’s a place to belong.

Here a just a few examples of how we do this:

The Wingman Program – Connect with a senior manager or partner who meets with you regularly to talk about what matters most to you—professionally and personally.
The Fast and Furious – Choose your growth path. We’ll help you with certifications, technical training, and people-skill development.
MAD Department – Do you want to make a real difference? At Keystone, we’re committed to giving back—through community projects, charity support, and programs that enrich both our employees and the communities we serve.

Qualifications

· Recent college graduate.

· Ability to diagnose and resolve common IT issues

· Ability to document tasks accurately in a ticketing system

· Skilled at applying AI tools to troubleshoot and resolve IT issues

· Possesses experience with, or has academic exposure to, Microsoft Desktop Operating Systems (Windows 10/11) and foundational knowledge of Microsoft Windows Server (2016, 2019, 2022).

· Familiarity with Microsoft 365, Azure, or comparable hosting platforms is desirable.IT certifications are a plus

Who You Are

· You bring a fun personality and enjoy technology

· You are patient and helpful with users

· You thrive as a team player but can also work independently

· You are an aggressive problem solver with strong follow-up skills

· You are an excellent communicator (face-to-face, phone, and email)

Compensation and Benefits

· Competitive pay based on experience

· Major Medical Insurance with dental and vision

· 401k with company match

· Paid Vacation and Holidays

· Life Insurance

· Wellness Coach

· Bereavement

· Parental leave

· Ongoing support for training and certifications

Come grow with us at Keystone Technology Consultants. We are located in Akron, OH, serving clients across Northeast Ohio. Surrounded by both vibrant city life and natural beauty, this is an amazing place to live and work. We value our employees, we live our core values, and we’re looking for people who want to make an impact.

Apply today: http://www.keystonecorp.com/about-us/job-openings/
We are a Drug Free Workplace | Equal Opportunity Employer | Veterans Welcome

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Work Location: Hybrid remote in Akron, OH 44333

Please submit your resume to jobs@keystonecorp.com