Business Challenge
Halls Exclusive Courier is a family owned company located in Akron, OH. Since 1988,
Vera and David Hall have provided customized and personalized delivery services to
many of Akron’s best known brands. What began as two employees and two routes has
now grown to almost twenty. Vera can proudly share that she has never once solicited
business; their growth has been strictly organic and word of mouth referrals.
The nature of her business requires Vera to frequently produce documentation from
completed deliveries. As a result of frequent downtime, hardware failures, and
numerous losses of critical stored data, she was forced to keep years of paper files and
spend countless hours each week maintaining paper backups to remain compliant. This
diverted her focus from critical company initiatives and her role as President.
Solution
Halls Exclusive Courier partnered with Keystone to become their IT team and manage
their technology needs, including Offsite Backup & Disaster Recovery with monitoring.
Results
Keystone’s management solution provided certified experts to design a technology
platform with multiple points of redundancy which ensures key data will never be lost,
is secure, and can be restored quickly. In fact, should her onsite server ever fail, Halls
can continue logistics operations via Keystone’s Level 3 Data Center. As a result, Vera
estimates she has gained three extra days a week to focus on additional growth and
efficiencies. And, she is confident that she can respond to an audit with verifiable data.
I was expecting to be down for weeks, but it never happened. There was no down time. Everything kept flowing and improving. Changing to Keystone was the best move I ever made. No regrets, they’re fantastic!
Vera Hall
President, Halls Exclusive Courier
