“I just could not keep up with the advances and threats in technology. And, the day to day user needs were keeping me from the critical aspects of my main role to grow the company. Keystone has solved those issues for me and our growth is back on track!“
Managed IT services Medina
One Person Shouldn’t Be Your Whole IT Department
Let’s Build a Technology Roadmap That Works.
In a lot of Medina County businesses, IT belongs to whoever knows the most about computers, and that person already has a full-time job. Keystone has been the IT team behind Northeast Ohio businesses for more than 30 years, and we know Medina County well.
We’ll take IT from here. You get back to the job you love.
- On-Site Support Available
- No Long Term Contracts
- 30+ Years of Experience
⏰ Or call for same-day service
Years in business
10 +
Average level 1 ticket resolution
20 min
Average client retention
40 %
The Keystone Technology Consultants’ difference
Why Medina Businesses Call Us
Medina County runs on manufacturing. The county’s own economic development office puts it at about 29 percent of local economic output, and describes most local companies as closely held or family-run, small to mid-sized manufacturers. That matches what we see, working with local organizations like Medina County Economic Development and Root Candles.
Many have no internal IT department, or one person wearing several hats. They still carry the same risks as a big company: ransomware, a failed server, a cyber insurance renewal full of questions nobody knows how to answer. Now add the pressure to figure out AI. That’s the gap we fill.
Keystone Technology Consultants
Compared to
Competitors
30+ years in business
vs
Less experienced
95% client satisfaction
vs
85% or less
95% client retention rate
vs
90% or less
Live technical support
vs
Non-technical call center
47 min avg ticket resolution
vs
Longer response times
No pressure, just a clear IT roadmap
Two Ways to Work With Us
We become your IT department
No IT staff? No problem. We monitor, secure, support and plan your technology for a predictable monthly fee, so nothing falls through the cracks. That includes answering your team’s everyday questions about AI tools like Microsoft Copilot.
We back up the IT person you have
Got an IT person who’s stretched thin? We work alongside them and take on what they don’t have time for, like security monitoring, backups and planning. They stay in charge. We make sure they’re not on their own.
Get expert IT support trusted by Ohio companies like yours
Brian Miller
President and CEO, V&S Galvanizing
Built for Medina County Manufacturers
Manufacturing & Distribution
Medina County has more than 300 manufacturing establishments, spanning fabricated metal, primary metal, plastics, chemicals, machinery and food production. We support the office network and the shop floor: ERP and accounting systems, engineering software, secure remote access, and keeping production equipment separate from the office network. We’ll also help you document the controls your insurer and customers keep asking about. You know the questionnaire. Curious whether AI can help with quoting, scheduling or paperwork? That’s a conversation we love having.
Is CMMC showing up in your contracts? Keystone holds a CMMC Level 1 (Self) status of our own, so you’re working with a team that’s been through it. Learn more on our CMMC page.
Get expert IT support trusted by Ohio companies like yours
Brian Miller
President and CEO, V&S Galvanizing
AI Made Practical
You don’t need to become an AI expert. You need someone who already is. Keystone went all in on AI for our own team, and now we help clients do the same, one sensible step at a time.
Train your people
We start by getting your team comfortable with the AI tools they already have.
Talk with our experts about strengthening your IT foundation
Get your infrastructure assessment now.
Initial infrastructure cleanup that eliminates weak points other providers ignore
15-minute backup snapshots with an onsite replica server to reduce data loss compared to standard daily backups
Multiple recovery points with separate credentials to protect against ransomware
Local data center support, with replica servers that can be running within 30 minutes to minimize downtime. New server deployment after failure typically takes a few hours
Get your data in order
Before AI goes near your business data, we make sure it’s organized and secured.
Talk with our experts about your security challenges
Start your cybersecurity assessment today.
Multi-factor authentication, managed firewalls, and centrally managed password policies
Continuous threat monitoring with rapid response times to suspicious activities
Regular Dark Web scans to detect compromised credentials
Employee security awareness training to prevent phishing and social engineering attacks
Make a plan
Then we help you decide which tools to use, what’s worth building and what to budget.
Talk with our cloud experts about your business needs
Book your cloud readiness assessment now.
Microsoft 365 setup, migration, and security hardening
Cloud backup systems with rapid recovery capabilities
Hybrid cloud solutions that balance performance and accessibility
Secure remote access for your distributed workforce
95% client retention rate
Trusted by 65+ Ohio organizations
— Joe Giustino, Sales Manager, Akron Dispersions
How IT Support Works in Medina
Most problems never need a house call. Our help desk and monitoring tools handle the day-to-day: password resets, software issues, patching and alerts.
When something needs hands on the equipment, like a server, a network install or a new workstation rollout, a Keystone technician comes to you. We’re close by, with engineers all over Northeast Ohio, including some who live right here in Medina.
Standard hours: Monday through Friday, 7:30 AM to 6 PM.
On-Site Assessment ($1,000 Value)
Getting Started Is Easy
01
Tell us about your business
A quick intro call so we understand what you have and what’s bugging you.
02
We come to you
An on-site assessment, at no cost and with no obligation.
03
You get a roadmap
A technology plan covering the security, reliability and cost of your IT.
And no long-term contracts. We earn your business every month.
Specialized IT for Northeast Ohio Professional Services
Industries we serve in Medina
Keystone Technology Consultants focuses on the technology needs of professional service firms across Northeast Ohio.
Manufacturing & distribution
Streamlined production systems, ERP integration, shop floor IT support, and secure operational technology networks.
Logistics & delivery
Reliable tracking systems, dispatch technology, fleet management solutions, and rapid data recovery.
Healthcare & medical practices
We understand the applications, workflows, and technology requirements specific to businesses headquartered within 90 minutes of Akron.
Nonprofits & associations
Budget-conscious IT solutions, donor management software, grant compliance, and reliable backup systems.
Professional services
Consulting businesses rely on secure, high-performance IT to deliver results for their clients.
Small to medium businesses
We understand the applications, workflows, and technology requirements specific to businesses headquartered within 90 minutes of Akron.
Software support for businesses
We support the software that drives your operations
From installation to ongoing support, we keep your critical business applications running at peak performance. We handle vendor communications to resolve technical issues, manage licensing, and leverage automation to maintain system reliability - allowing you to focus on growing your business.
Microsoft Word
Microsoft Excel
Microsoft Teams
Microsoft Outlook
Microsoft 365
Adobe
Zoom
Slack
Quickbooks
Copilot
Solidworks
ERP
No long-term contracts, just results
Stay compliant with IT solutions built for your business
Meet industry standards without the complexity
Northeast Ohio businesses face unique regulatory challenges. Our localized compliance solutions help you meet industry requirements while maintaining operational efficiency.
HIPAA Security & Privacy Protections
Complete protection for healthcare-related data with Ohio-specific compliance documentation, staff training, and properly configured systems.
NIST Cybersecurity Controls
Implement security controls that satisfy cyber insurance requirements, particularly important for Ohio manufacturing and logistics companies.
GDPR-Compliant Data Handling
Protect customer information with proven security measures that meet both federal standards and Ohio’s data breach notification laws.
Ohio Data Protection Act
Gain legal safe harbor protection with properly implemented cybersecurity programs that follow industry frameworks and protect company data.
Managed IT experts
Meet the Keystone Technology Consultants team
You can have peace of mind knowing Keystone experts are addressing your industry's specific needs.
Greg Cordray
Founding Partner
Brian Fontanella
Brian Fontanella
Rochelle Kaiser
Director of Client Services
Gene Whaley
Business Development Executive
Northeast Ohio service area
Serving businesses throughout Northeast Ohio
Our Medina office provides on-site support and remote help desk services to businesses throughout the region:
- Medina
- Brunswick
- Wadsworth
- Lodi
- Seville
- Chippewa Lake
- Westfield Center
- Spencer
- Valley City
- Hinckley
- Sharon Center
- Litchfield
- Rittman
- 787 Wye Rd.
- Akron, OH 44333
- Phone: (330) 666-6200
Why Keystone? We Hold IT Together.
Here’s what Medina businesses get with Keystone:
- A team that’s been doing this for more than 30 years. We’ve seen it all.
- Clients who stay. Our client retention rate is 95%.
- Familiar faces. Our engineers average nearly 8 years with Keystone.
- Real planning with a virtual CIO, so IT decisions match where your business is headed.
- AI help from a team that uses it every day, so you can put it to work safely.
- No long-term contracts, ever required.
FAQ
Medina IT Questions? We’ve Got Answers.
What are managed IT services, and does a Medina business need them?
Managed IT services means an outside team monitors, secures, supports and plans your technology for a predictable monthly fee. Medina businesses usually start looking when one person is handling all the IT, when an insurance requirement is hard to meet, or when downtime starts costing real money.
Where does Keystone support Medina clients from?
Close by. We have engineers all over Northeast Ohio, and some of them live right here in Medina. Most issues are handled remotely, and when something needs hands on, we’re there.
Can a Medina manufacturer rely on remote IT support?
For most issues, yes. Password problems, software errors, alerts and patching are handled remotely. For hardware, networking and shop-floor systems, a technician comes to you.
Does Keystone offer AI services?
Yes. We help Medina businesses train their teams on AI, secure their data first, and build a practical plan for which tools to use and what to budget. Our help desk also answers everyday how-to questions on tools like Microsoft Copilot, ChatGPT and Claude.
Is my business a good fit for Keystone?
Our managed IT services are built for businesses with 25 or more users. If that’s you, whether you have no IT staff or an IT person who needs backup, let’s talk. Call 330-666-6200.
How do I get started with Keystone in Medina?
Easy. Call 330-666-6200 or fill out our contact form. We’ll set up an intro call, then come on site for a no-cost assessment and hand you a full technology roadmap.
Let’s Chat About IT in Medina
Not sure where to start, with IT or with AI? That’s what the first conversation is for. We’ll talk it through together, in plain English. Call 330-666-6200 or start the conversation online.
Schedule a free consultation
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